Dispatch Time We aim to dispatch all orders within 1–3 business days from the date of purchase. Please note that this does not include holidays and weekends.
Delivery Time Once dispatched, orders typically take 5-6 business days to arrive. The specific delivery time depends on the items, quantity, and your delivery location.
Tracking Information Once your order has been dispatched, a tracking number will be provided. Please note that tracking information may take 3–5 business days to go live after dispatch, as our third-party logistics partners need time to process and hand over the parcel to the courier.
Couriers We Use Depending on your location, your order may be delivered by one of the following couriers:
- Royal Mail (UK)
- DHL (Europe & International)
- DPD (UK & Europe)
- La Poste (France)
- AU Post (Australia)
- Aramex (New Zealand)
Comments
4 comments
I ordered a mobile phone which post free when I got to checkout they charged me £40 for postage because I live in N Ireland which is British United Kindom.needless to say I cancelled the order
I purchased the phone which happened to be faulty, and contacted the customer support. The Customer Support ping-pongs my emails for the last three months.The company does not comply with their advertised terms of sale and after-sales service. For example, on the website they promise to repair the item, or replace it if the repair is not possible, or issue the refund. But in fact it never happens. I tried to get the contact of the Finance Department or anyone in charge, but my inquiries have been ignored.
The company failed to provide the prepaid label for the repairs, and after I paid for the postage, refused to refund it. The repairs took 5 weeks, but the phone was returned with the same fault, and in spite of my daily emails for the following three weeks, no explanation of what they actually fixed, followed. The day after the phone was returned to me, I reported the problem again, and they told me to post the phone back to them for another repairs, and to pay the postage myself.
There are three names who reply my emails for the last three months without actually answering my questions or taking any action: Jessie, Miriam and Walter. After the period of 6 months I can not register my complaint and withdraw my money via Paypal, and the company representative Walter just emailed me that they won't do the repairs because my 12 months warranty is about to expire (after 10.5 months). It's the worst service I've ever received. My Paypal transaction has got the name of IDS (Hong Kong) Company Ltd, Techinthebasket as the seller. And judging by the info given on UKgov website Techinthebasket/IDS (Hong Kong) Company Ltd has a zero employees, no email, no phone, and no profit.
The company failed to provide the invoice with all the details like the address, email, phone, registration, etc. upon my request.
Xiaomi customer support advised that Techinthebasket is not an authorized re-seller, so they won't accept the phone for the repairs. The bottom line is, you take a risk by making a purchase from these guys.
Hi I will like to purchase iPad 10 gen 256 gb silver but miagadget do it for£473.99 in silver
Do you match the price and my question why do I have to pay insurances for post when your are the sender,thanks
Manuel Fraiz
Hi. I ordered on the 5th September. I haven’t had any confirmation or tracking number. I have sent 4 emails but no reply. £270.00 spent and no reply to any emails. Can someone assist?
Please sign in to leave a comment.